Best Service Desk Scheduler Software for IT Support Teams | Efficient Ticket Management & Scheduling Tool for Help Desk Operations

Tired of searching for a valuable yet affordable scheduling tool for your Service Desk, Help Desk or Call Center? Service Desk Scheduler is the answer. Service Desk Scheduler is a scheduling tool that uses your historical data with Erlang calculations to determine coverage needs. You simply supply your call history and service level information and Service Desk Scheduler provides you with the required coverage in 15 minute increments. Just schedule your agents in the tool during the times coverage is needed and your done! The tool lets you schedule on phone time, meetings, training, breaks and lunches. This Excel based program incorporates Visual Basic programming, advanced macros and complex formulas. Don’t settle for a simple template. Use Service Desk Scheduler!